MS Dynamics Senior Support Engineer

Customer Success · Bangalore, Bangalore
Department Customer Success
Employment Type Full-Time
Minimum Experience Experienced

Job Description

Job title: Senior Support Engineer

Job location: Bangalore

Years of Experience: 3-6 Years
Job role: 

The candidate will act as a technical SME for the CRM system.

The individual will be responsible for supporting Microsoft Dynamics 365 CRM platform and the ideal candidate will have sound knowledge in Dynamics CRM entities, workflows, configurations, reporting, dashboards and security model. Additional areas of responsibility may include project management, and support service management. 

The candidate must be detail-oriented and have the ability to manage and prioritize multiple demands from a large user base. The candidate should have deep knowledge of Dynamics 365 CRM in all technical and functional areas. 

Taking ownership of technical issues, understanding customer requirements and work within escalation process to resolve more advanced issues. 

Support and resolve incidents and problem tickets over phone/ email/remote meeting with SLA defined.

Collaborate with engineering and product delivery teams to understand product and project requirements.

Desired Profile:

Any Graduate with 3+years Experience of functional knowledge in Microsoft Dynamics CRM, preferably holding Microsoft Dynamics CRM certifications or currently studying for certifications. 

Experienced in User Configs, Data Import and Export. 

Excellent communication and problem-solving skill. 

Good customer service skills with ability to learn technical concepts. 

Good interpersonal and communication skills with people at different levels.

Experience in XRM Toolbox (Optional)

Good at debugging apps

Basic understanding of Database technologies 

Advanced Microsoft Excel Knowledge (Formulas, Pivot)

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  • Location
    Bangalore, Bangalore
  • Department
    Customer Success
  • Employment Type
  • Minimum Experience